Seller help
Posting Etiquette & Listing Guidelines
How to post listings that buyers trust — and keep your account in good standing. Listings that follow these guidelines sell faster, get fewer reports, and raise your trust score.
Why this matters
Every listing you post is a public reflection of your account. Buyers compare dozens of listings; the well-posted one wins. Repeated low-quality or misleading posts trigger buyer reports, lower your trust score, and can lead to takedowns or account suspension.
Photos that sell
Photos are 70% of the buying decision. Spend 5 extra minutes here.
- Take photos in daylight on a clean background.
- Include all four sides, interior, dashboard, engine bay, and odometer.
- Show real damage clearly — buyers reward honesty.
- Upload high-resolution images (≥ 1600px on the long edge).
- Use stock photos, brochure renders, or other sellers' images.
- Re-shoot a screenshot of another listing.
- Heavy filters, watermarks, or text plastered over the photo.
- Cropped, dark, blurry, or sideways photos.
Titles & descriptions
- Title: Year, Make, Model, Trim — e.g. '2018 Toyota Hilux G 4x4 AT'.
- Describe condition, service history, included items, known issues.
- Use plain sentences. Buyers skim.
- Mention OR/CR status, mileage, and registration expiry.
- ALL CAPS TITLES OR EMOJI SPAM 🚗🔥💯🔥🚗.
- Keyword stuffing unrelated brands ('not Honda not Mazda not Ford').
- Vague descriptions like 'rush sale, msg me'.
- Promises you can't keep ('brand new', '0 issues') on a used unit.
Pricing honesty
- List your real asking price in PHP.
- Disclose if the price excludes transfer, LTO, or shipping fees.
- Update or close the listing if the price changes or the item sells.
- Bait pricing (₱1 or ₱1,000 to top search results).
- Hidden fees revealed only after the buyer commits.
- Showing a finance monthly as the main price without flagging it.
Prohibited items
Listings that violate Philippine law or our policies are removed on sight and may lead to suspension. See the full list in our Terms & Conditions and Community Guidelines. Common takedown triggers:
- Stolen vehicles, parts, or documents.
- Units without valid OR/CR or proper import papers.
- Counterfeit branded parts.
- Weapons, drugs, or restricted goods.
- Scams, phishing, or off-platform payment requests.
Communication standards
- Reply to inquiries within 24 hours.
- Keep conversations on-platform until both parties agree to a meet.
- Be polite. Buyers compare sellers, not just listings.
- Push buyers to WhatsApp/Messenger immediately to avoid platform protections.
- Ghost serious inquiries.
- Send unsolicited messages or use other listings to spam your own.
Reports, strikes & takedowns
Any user can report a listing. Reports are reviewed by our trust & safety team. Possible outcomes:
- Dismissed — no action; the listing stays up.
- Warning — you're notified and asked to fix the listing.
- Taken down — listing hidden; counts against your trust score.
- Account action — repeated taken-down listings can suspend your account.
To appeal, reply to the takedown email or open a ticket from Help & Support.
Trust score
Every account has an internal trust score (0–100) used by staff when reviewing reports and applications. What moves it:
- Verified identity / business
- Good seller reviews (★ 4+)
- Healthy lifetime revenue on the platform
- Founding member status
- Listings taken down after a report
- Open unresolved reports
- Dismissed reports you filed against others (abuse)
Multi-user (team) accounts
If your business has multiple teammates posting under one account, every teammate's behavior counts toward the account's standing. The account owner can see — and is responsible for — every teammate's reports and takedowns.
- Brief your team on this page before granting posting access.
- Remove inactive or problematic teammates promptly.
- One teammate with repeat violations can suspend the whole business account, not just their seat.